CODE OF CONDUCT
We are proud to be a signatory to the Retirement Living Code of Conduct.
As a signatory to the Code, we have committed to upholding the highest standards for retirement communities across Australia.
Introducing the Code of Conduct
The Retirement Living Code of Conduct aims to set and maintain high standards in the marketing, selling and operation of retirement communities, including complaints and dispute management procedures for operators and residents.
The Code has been developed by retirement living operators, working with residents, and endorsed by the Property Council of Australia and Leading Age Services Australia (LASA).
Each community operator that signs up to the Code of Conduct commits to standards that govern a resident’s experience moving into, living in and moving out of a retirement community.
Code compliance will be overseen by an independent Code Review Panel, which will work with the administrator to ensure the Code is effective and enhances the reputation of the industry. This panel will contain representatives from both industry and residents.