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As a signatory to the Code, we have committed to upholding the highest standards for retirement communities across Australia.
The Retirement Living aims to set and maintain high standards in the marketing, selling and operation of retirement communities, including complaints and dispute management procedures for operators and residents.
The Code has been developed by retirement living operators, working with residents, and endorsed by the Property Council of Australia and Leading Age Services Australia (LASA).
Each community operator that signs up to the Code of Conduct commits to standards that govern a resident’s experience moving into, living in and moving out of a retirement community.
Code compliance will be overseen by an independent Code Review Panel, which will work with the administrator to ensure the Code is effective and enhances the reputation of the industry. This panel will contain representatives from both industry and residents.
Retirement Living aims to set and maintain high standards in the marketing, selling and operation of retirement communities, including complaints and dispute management procedures for operators and residents.
The Retirement Living Code of Conduct is an industry initiative, developed and supported by the Retirement Living Council and Leading Age Services Australia, which is intended to help operators provide a trustworthy and high-quality service for those living in, and considering moving to, a Retirement Community.
